Terms of service

Who we are

ABJ Accessories is a trading name of ABJ Kitchens and Bedrooms, 7 Second Drove, Peterborough, Cambridgeshire PE1 5XA, United Kingdom. You can contact us at info@abjaccessories.co.uk or on 07479 219421. We are not VAT registered, so no VAT is charged on our prices and we cannot issue VAT invoices.

These terms

These terms apply to every order placed through this website. Please read them before you order. Nothing in them affects your statutory rights as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We may update these terms from time to time; the version published on this page when you place your order is the one that applies to it.

Placing an order

Your order is an offer to buy from us. The order confirmation email you receive straight away confirms we have received your order; it is not acceptance. A contract is formed when we email you to confirm that your order has been dispatched. If we cannot supply an item, for example because it is out of stock or because of an obvious pricing error, we will tell you and refund any payment taken in full.

Prices and payment

Prices are in pounds sterling. No VAT is charged. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order, through Shopify Payments or the other payment methods shown at checkout. We never see or store your full card details.

Delivery

We deliver to addresses in the United Kingdom. We dispatch on a tracked service, normally the same or next working day. Orders placed at weekends or on bank holidays are dispatched the next working day. Delivery times shown at checkout are estimates, not guarantees. Risk in the goods passes to you when they are delivered to the address you gave us. Full details are in our Shipping Policy.

Damaged, wrong or missing items

Please check your order when it arrives. Tell us within 48 hours if anything arrived damaged in transit, with photographs of the item and the outer packaging, and keep the packaging until the claim is settled. Tell us within 7 days if an item is missing or we sent the wrong item. We will replace or refund in full, including postage both ways.

Your right to cancel

If you are buying as a consumer you may cancel your order for any reason within 14 days of the day you receive the goods. Tell us by email at info@abjaccessories.co.uk, then return the goods within 14 days of telling us. You pay the cost of returning them. We will refund the price plus our standard delivery charge within 14 days of receiving the goods back, or of you giving us evidence that you sent them, whichever is sooner. We may reduce the refund to reflect any loss in value caused by handling the goods beyond what is necessary to inspect them, as you would in a shop.

Our 30-day returns policy

On top of your legal rights, we accept change-of-mind returns for 30 days from delivery. Goods must be unused, complete with all fixings and instructions, and in their original packaging. You pay the return postage. Full details are in our Refund Policy.

Faulty goods

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If goods are faulty you have 30 days from delivery to reject them for a full refund. After 30 days and within six months we will repair or replace them, and if that is not possible or does not fix the problem you may claim a refund. If goods are faulty, damaged, incorrect or not as described, we pay the return postage and refund your original delivery charge too.

Product information and fitting

Furniture fittings are size-critical. Dimensions, weight ratings and cabinet sizes are given on each product page: please check the product suits your cabinet or wardrobe before you order, and contact us if you are unsure. Photographs are a guide and finishes can vary slightly between production batches. Our products are components for fitting by a competent person, following the manufacturer’s instructions and within the stated weight rating. We are not responsible for the cost of fitting, removing or refitting goods, or for damage caused by incorrect installation. This does not affect our responsibility for goods that were faulty when supplied, or your rights under the Consumer Rights Act 2015.

Trade and business buyers

The 14-day cancellation right applies to consumers only and does not apply to business purchases. We may still accept a return from a business customer at our discretion, and a restocking fee of up to 15% may apply where goods are not returned unused and in a resaleable condition.

Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited. Subject to that, our total liability for any order is limited to the price paid for the goods in that order, and we are not liable for loss of profit, loss of business, or any indirect or consequential loss.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier disruption, severe weather or supplier failure. If this happens we will tell you as soon as we can, and you may cancel the affected order for a full refund.

Complaints

If something goes wrong, please email info@abjaccessories.co.uk and we will reply within one working day.

Governing law

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your home courts.