Refund policy

30-day returns

We accept returns within 30 days of delivery. This is on top of your 14-day legal right to cancel, which is explained in our Terms of Service.

Change of mind

If you have changed your mind, the item must be unused, complete with all fixings and instructions, and in its original packaging so we can resell it. You pay the return postage. We recommend a tracked service, as we cannot refund items that do not reach us.

Faulty, damaged or wrong items

If an item is faulty, damaged in transit, not as described, or we sent the wrong item, we will pay the return postage and refund your original delivery charge as well. Please tell us within 48 hours of delivery about transit damage (with photos of the item and outer packaging), and within 7 days about missing or wrong items. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days, and within six months we will repair or replace them.

How to return an item

Email info@abjaccessories.co.uk with your order number and the item you want to return, and we will send you the return address and instructions. Please do not send items back without contacting us first.

Refunds

We refund to your original payment method within 14 days of receiving the item back, or of you giving us proof of posting, whichever is sooner. For a change-of-mind return within 14 days we also refund our standard delivery charge. We may reduce the refund if an item has been used or handled more than is needed to inspect it.

Trade and business customers

The 14-day cancellation right does not apply to business purchases. We may still accept returns from business customers at our discretion, and a restocking fee of up to 15% may apply if goods are not returned unused and in a resaleable condition.